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How betpawa Handles Your Personal Data

At betpawa, we take the privacy of your account seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

Data collected only as neededEncrypted account storageYour rights, clearly statedUPI & Paytm transactions coveredContact us anytime to request changes
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betpawa How betpawa Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our privacy team is available through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address.
In-Account Support Chat Log into your betpawa account and open the live chat window.
Postal Request For formal or legal data requests, send a signed letter to our registered address.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security practices across every part of your account — from login authentication to the way payment references from UPI and PhonePe are stored.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using current transport-layer standards. This includes login credentials, payment references from UPI, Paytm and PhonePe, and any document you upload during account verification.

Cookie Management

We use strictly necessary cookies to keep your session active and analytical cookies to understand how features are used. You can withdraw consent for non-essential cookies at any time through the preferences panel inside your account settings.

Data Retention Periods

Account and transaction data is retained for as long as your account remains active and for the period required by applicable law after closure. Payment records linked to UPI or Paytm are kept for the legally mandated financial record period, then deleted.

Access Request Process

You may request a copy of all personal data we hold about you. Submit the request through in-account chat or email. We will deliver a structured data file within 30 days, covering account details, transaction history and any profiling data we hold.

Third-Party Data Sharing

Data is shared with payment processors — including Paytm, PhonePe and UPI-linked banks — only to the extent needed to complete transactions. We do not share your data with advertisers or analytics brokers outside our own operational chain.

Policy Update Notices

When we make material changes to this policy, we notify you via your registered email address before the changes take effect. Continued use of your account after that date means you acknowledge the updated terms, subject to local law.

Common Questions About Your Data Rights

The answers below cover the questions we hear most often about how betpawa collects and uses personal data, what rights you hold, and how to exercise them. If your question is not listed here, reach out through in-account chat and our team will respond directly.

We collect your name, email address, mobile number, date of birth, and the payment method identifiers you link — such as your UPI ID or Paytm number. We also log device type, IP address and session activity for security purposes.

Payment references are stored in encrypted form and are accessible only to systems that need them to process or verify a transaction. We do not store full bank account numbers; only the reference identifiers returned by UPI, Paytm or PhonePe are retained.

Yes. Submit a subject access request through in-account chat or by emailing our privacy team. We will compile your account data, transaction history and any preference profiles into a structured file and deliver it within 30 days.

Contact our privacy team via email or in-account chat and state clearly that you want your data deleted. We will remove your data except where retention is required by applicable financial or regulatory law. We will confirm once the deletion is complete.

No. Data is shared only with payment processors like Paytm, PhonePe and UPI-linked banks to complete transactions, and with service providers bound by data-processing agreements. We do not sell your data to advertisers or marketing platforms.

We retain your data for the period required by applicable law after account closure — typically for financial record and fraud-prevention purposes. Once that period expires, your personal data is deleted or anonymised from our active systems.

We send a notification to your registered email address before any material change takes effect. You can also check the current version of this policy at any time in the legal section of your account dashboard.

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